{"id":3067,"date":"2026-09-15T10:00:14","date_gmt":"2026-09-15T14:00:14","guid":{"rendered":"https:\/\/ssp.zani.ca\/ccaas\/"},"modified":"2026-09-18T10:03:13","modified_gmt":"2026-09-18T14:03:13","slug":"ccaas","status":"publish","type":"page","link":"https:\/\/ssp.zani.ca\/en\/ccaas\/","title":{"rendered":"CCaaS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3067\" class=\"elementor elementor-3067 elementor-1923\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-abf25c8 e-con-full slider e-flex e-con e-parent\" data-eae-slider=\"16054\" data-id=\"abf25c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-5855f22 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"1537\" data-id=\"5855f22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c68d758 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"83738\" data-id=\"c68d758\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb88b8 elementor-widget elementor-widget-heading\" data-id=\"3eb88b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Modernize your customer experience, one interaction at a time.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d152e38 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d152e38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Transform your contact centre with AI, while keeping the human touch at the heart of every interaction.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cdf892 elementor-widget elementor-widget-button\" data-id=\"4cdf892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore the platform<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-17ce4c8 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"13487\" data-id=\"17ce4c8\" data-element_type=\"container\" data-e-type=\"container\" id=\"contenu\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d6ad8b9 e-con-full e-flex e-con e-child\" data-eae-slider=\"90573\" data-id=\"d6ad8b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-404fdec e-flex e-con-boxed e-con e-child\" data-eae-slider=\"11612\" data-id=\"404fdec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-ef8e9d7 e-con-full e-flex e-con e-child\" data-eae-slider=\"97272\" data-id=\"ef8e9d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-fca465b e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"60496\" data-id=\"fca465b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79f6649 section__titre elementor-widget elementor-widget-heading\" data-id=\"79f6649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is a <span>CCaaS solution?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-1f719a1 e-con-full e-flex e-con e-child\" data-eae-slider=\"38971\" data-id=\"1f719a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef4e80 elementor-widget elementor-widget-text-editor\" data-id=\"9ef4e80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A CCaaS (Contact Centre as a Service) solution<strong> centralizes all your customer interactions<\/strong> (phone, email, chat, text messages, and social media) on a single cloud-based platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3d3ba elementor-widget elementor-widget-text-editor\" data-id=\"fb3d3ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your agents can quickly access the full context for each customer, regardless of the channel used. The result: smoother interactions, faster responses, and a more consistent customer experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-569b3d6 elementor-widget elementor-widget-text-editor\" data-id=\"569b3d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With a well-integrated CCaaS platform, your contact centre becomes more agile, easier to scale, and better aligned with your teams\u2019 day-to-day needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-73ae5f1 e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"60505\" data-id=\"73ae5f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa1170b elementor-widget elementor-widget-image\" data-id=\"fa1170b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/iStock-2205045668-modified-ff70224b-06dd-45b2-9818-1f108d14612a-1024x683.jpg\" class=\"attachment-large size-large wp-image-3254\" alt=\"\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/iStock-2205045668-modified-ff70224b-06dd-45b2-9818-1f108d14612a-1024x683.jpg 1024w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/iStock-2205045668-modified-ff70224b-06dd-45b2-9818-1f108d14612a-300x200.jpg 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/iStock-2205045668-modified-ff70224b-06dd-45b2-9818-1f108d14612a-768x512.jpg 768w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/iStock-2205045668-modified-ff70224b-06dd-45b2-9818-1f108d14612a-1536x1024.jpg 1536w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/iStock-2205045668-modified-ff70224b-06dd-45b2-9818-1f108d14612a-2048x1365.jpg 2048w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/iStock-2205045668-modified-ff70224b-06dd-45b2-9818-1f108d14612a-250x167.jpg 250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9697e72 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"85699\" data-id=\"9697e72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2a6b62f e-con-full e-flex e-con e-child\" data-eae-slider=\"35786\" data-id=\"2a6b62f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-3540f5b e-con-full e-flex e-con e-child\" data-eae-slider=\"72428\" data-id=\"3540f5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e496da7 e-flex e-con-boxed elementor-invisible e-con e-child\" data-eae-slider=\"41681\" data-id=\"e496da7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-604dc9d elementor-widget elementor-widget-image\" data-id=\"604dc9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"584\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/Tableau-gauche.png\" class=\"attachment-large size-large wp-image-3268\" alt=\"traditional center disadvantages table\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/Tableau-gauche.png 720w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/Tableau-gauche-300x243.png 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/Tableau-gauche-250x203.png 250w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c76c55 elementor-widget elementor-widget-image\" data-id=\"4c76c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"704\" height=\"572\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/ccaas-center-table-6.png\" class=\"attachment-large size-large wp-image-3130\" alt=\"\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/ccaas-center-table-6.png 704w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/ccaas-center-table-6-300x244.png 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/ccaas-center-table-6-250x203.png 250w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-72d0d09 e-con-full section section--reverse e-flex e-con e-parent\" data-eae-slider=\"46726\" data-id=\"72d0d09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0adac5c e-con-full e-flex e-con e-child\" data-eae-slider=\"73573\" data-id=\"0adac5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e6651f6 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"7901\" data-id=\"e6651f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-ba139f4 e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"4557\" data-id=\"ba139f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85c7df9 elementor-widget elementor-widget-image\" data-id=\"85c7df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"679\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-issues-1-1-1024x679.png\" class=\"attachment-large size-large wp-image-3132\" alt=\"\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-issues-1-1-1024x679.png 1024w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-issues-1-1-300x199.png 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-issues-1-1-768x509.png 768w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-issues-1-1-250x166.png 250w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-issues-1-1.png 1178w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-29be047 e-con-full e-flex e-con e-child\" data-eae-slider=\"55929\" data-id=\"29be047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-69f8439 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"60879\" data-id=\"69f8439\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0193df0 section__titre elementor-widget elementor-widget-heading\" data-id=\"0193df0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">All your conversations, <\/br><span>in one place.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c1ada85 e-con-full e-flex e-con e-child\" data-eae-slider=\"82405\" data-id=\"c1ada85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42ac890 elementor-widget elementor-widget-text-editor\" data-id=\"42ac890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Phone, email, chat, text messaging, and other digital channels can be consolidated into a single platform. Agents can access the customer\u2019s history and context, regardless of how the conversation began.\u2028Customers no longer have to repeat their story every time they switch channels, and your teams have a <strong>more complete view to respond quickly and consistently<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10a79c5 elementor-widget elementor-widget-button\" data-id=\"10a79c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f81891c e-con-full section e-flex e-con e-parent\" data-eae-slider=\"99019\" data-id=\"f81891c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-24e09ed e-con-full e-flex e-con e-child\" data-eae-slider=\"95125\" data-id=\"24e09ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b4f77a1 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-eae-slider=\"4107\" data-id=\"b4f77a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-08ecdc5 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"31589\" data-id=\"08ecdc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-941e08d e-con-full e-flex e-con e-child\" data-eae-slider=\"50780\" data-id=\"941e08d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-76f31d2 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"50135\" data-id=\"76f31d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cec73cb section__titre elementor-widget elementor-widget-heading\" data-id=\"cec73cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A well-equipped agent, <\/br><span>is an efficient agent.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-bd56dcd e-con-full e-flex e-con e-child\" data-eae-slider=\"74887\" data-id=\"bd56dcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a7c52d elementor-widget elementor-widget-text-editor\" data-id=\"0a7c52d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>AI suggests the best responses in real time, repetitive tasks are automated, and each agent is guided throughout the interaction.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fb106 elementor-widget elementor-widget-text-editor\" data-id=\"a5fb106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Less stress, higher first-call resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22edb68 elementor-widget elementor-widget-button\" data-id=\"22edb68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover the solutions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-859f11b e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"60184\" data-id=\"859f11b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-192ba6d e-transform elementor-widget elementor-widget-image\" data-id=\"192ba6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Un-agent-bien-outille-cest-un-agent-efficace-EN-1024x576.png\" class=\"attachment-large size-large wp-image-3247\" alt=\"\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Un-agent-bien-outille-cest-un-agent-efficace-EN-1024x576.png 1024w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Un-agent-bien-outille-cest-un-agent-efficace-EN-300x169.png 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Un-agent-bien-outille-cest-un-agent-efficace-EN-768x432.png 768w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Un-agent-bien-outille-cest-un-agent-efficace-EN-1536x864.png 1536w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Un-agent-bien-outille-cest-un-agent-efficace-EN-250x141.png 250w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Un-agent-bien-outille-cest-un-agent-efficace-EN.png 1672w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7ff6ca4 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"41393\" data-id=\"7ff6ca4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-888c3ce e-flex e-con-boxed e-con e-child\" data-eae-slider=\"47217\" data-id=\"888c3ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c5b6e4c e-con-full e-flex e-con e-child\" data-eae-slider=\"32450\" data-id=\"c5b6e4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9f11ff7 e-con-full e-flex e-con e-child\" data-eae-slider=\"78937\" data-id=\"9f11ff7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-dacb23b e-con-full e-flex e-con e-child\" data-eae-slider=\"29029\" data-id=\"dacb23b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f607aaa e-con-full e-flex e-con e-child\" data-eae-slider=\"10648\" data-id=\"f607aaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d466bc3 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"95617\" data-id=\"d466bc3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-277386a section__titre elementor-widget elementor-widget-heading\" data-id=\"277386a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Monitor quality.  <\/br><span>Improve it continuously.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b8980a8 e-con-full e-flex e-con e-child\" data-eae-slider=\"27008\" data-id=\"b8980a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb16250 elementor-widget elementor-widget-text-editor\" data-id=\"bb16250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Gain greater insight into your contact centre\u2019s interactions through call recording, evaluation tools, and quality metrics. Managers can <strong>more quickly identify<\/strong> trends, coaching needs, and opportunities for improvement. Quality is no longer based solely on a few sampled calls; it has become a continuous, measurable, and better-structured process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79def94 elementor-widget elementor-widget-button\" data-id=\"79def94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to an expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7c9481e e-con-full section e-flex e-con e-parent\" data-eae-slider=\"30917\" data-id=\"7c9481e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0146812 e-con-full e-flex e-con e-child\" data-eae-slider=\"75792\" data-id=\"0146812\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-95de29f e-flex e-con-boxed e-con e-child\" data-eae-slider=\"53325\" data-id=\"95de29f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c840599 e-con-full e-flex e-con e-child\" data-eae-slider=\"51961\" data-id=\"c840599\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-262b8d1 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"97524\" data-id=\"262b8d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20cc43d section__titre elementor-widget elementor-widget-heading\" data-id=\"20cc43d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connect your tools. <\/br><span>No compromises<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-880f40f e-con-full e-flex e-con e-child\" data-eae-slider=\"35614\" data-id=\"880f40f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-929d27c elementor-widget elementor-widget-text-editor\" data-id=\"929d27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Less time spent on setup.<br \/>More time for innovation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8001f92 elementor-widget elementor-widget-text-editor\" data-id=\"8001f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your CCaaS platform should adapt to your ecosystem, not the other way around. Quickly<strong> integrate any existing system using flexible connectors<\/strong> and create custom integrations with fields and behaviors specific to your processes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0850f07 elementor-widget elementor-widget-text-editor\" data-id=\"0850f07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pre-built and customizable automations handle manual and repetitive tasks, freeing up your agents to focus on what really matters: your customers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae44749 elementor-widget elementor-widget-button\" data-id=\"ae44749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to an expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c35e127 e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"66273\" data-id=\"c35e127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d3efa1 elementor-widget elementor-widget-image\" data-id=\"6d3efa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Connectez-vos-outils-Pas-de-compromis-1024x683.jpg\" class=\"attachment-large size-large wp-image-3232\" alt=\"Remote professional videoconferencing with colleagues during home-based workday\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Connectez-vos-outils-Pas-de-compromis-1024x683.jpg 1024w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Connectez-vos-outils-Pas-de-compromis-300x200.jpg 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Connectez-vos-outils-Pas-de-compromis-768x512.jpg 768w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Connectez-vos-outils-Pas-de-compromis-1536x1024.jpg 1536w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Connectez-vos-outils-Pas-de-compromis-2048x1365.jpg 2048w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Connectez-vos-outils-Pas-de-compromis-250x167.jpg 250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e93b214 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"73352\" data-id=\"e93b214\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-544c49b e-flex e-con-boxed e-con e-child\" data-eae-slider=\"49146\" data-id=\"544c49b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-094b971 e-con-full e-flex e-con e-child\" data-eae-slider=\"74315\" data-id=\"094b971\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-fd9368b e-con-full e-flex e-con e-child\" data-eae-slider=\"85396\" data-id=\"fd9368b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6be4c29 e-con-full e-flex e-con e-child\" data-eae-slider=\"48000\" data-id=\"6be4c29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4793e58 e-con-full e-flex e-con e-child\" data-eae-slider=\"58812\" data-id=\"4793e58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-224f569 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"3682\" data-id=\"224f569\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2056b32 section__titre elementor-widget elementor-widget-heading\" data-id=\"2056b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The right people, <\/br><span>at the right time.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5569e97 elementor-widget elementor-widget-text-editor\" data-id=\"5569e97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Align your staffing levels with demand without overburdening your teams.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b2dafb0 e-con-full e-flex e-con e-child\" data-eae-slider=\"53461\" data-id=\"b2dafb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c5f709 elementor-widget elementor-widget-text-editor\" data-id=\"1c5f709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our AI-powered WFM module forecasts demand, automates scheduling, and adjusts in real time. With fewer instances of overstaffing and understaffing, and agents who can manage their own schedules, you\u2019ll <strong>save on training time<\/strong>, even when coordinating hundreds of staff members.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-968a2f1 elementor-widget elementor-widget-button\" data-id=\"968a2f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore the platform<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-784ed0d e-con-full section e-flex e-con e-parent\" data-eae-slider=\"92862\" data-id=\"784ed0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-404f066 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"99122\" data-id=\"404f066\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-da2c775 e-con-full e-flex e-con e-child\" data-eae-slider=\"42034\" data-id=\"da2c775\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c3ddfa9 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"93277\" data-id=\"c3ddfa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50889b4 section__titre elementor-widget elementor-widget-heading\" data-id=\"50889b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your KPIs, always <span>under control.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d52ecda e-con-full e-flex e-con e-child\" data-eae-slider=\"38643\" data-id=\"d52ecda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b1a0e6 elementor-widget elementor-widget-text-editor\" data-id=\"6b1a0e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Track the metrics that really matter to your contact centre: volume, response times, service levels, abandonment rates, team performance, and satisfaction trends.\u2028More accessible dashboards and reports enable managers to quickly identify variances, understand what\u2019s happening, and take action before a problem becomes a trend.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83891e8 elementor-widget elementor-widget-text-editor\" data-id=\"83891e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Less time spent searching for data. More time to take action.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2949c2 elementor-widget elementor-widget-button\" data-id=\"d2949c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2409838 e-con-full e-flex e-con e-child\" data-eae-slider=\"96193\" data-id=\"2409838\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eed631 e-transform elementor-widget elementor-widget-image\" data-id=\"6eed631\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"635\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-inbounds-1-1-1024x635.png\" class=\"attachment-large size-large wp-image-3134\" alt=\"\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-inbounds-1-1-1024x635.png 1024w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-inbounds-1-1-300x186.png 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-inbounds-1-1-768x476.png 768w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-inbounds-1-1-250x155.png 250w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/dashboard-inbounds-1-1.png 1349w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7d64fa6 e-con-full e-flex e-con e-child\" data-eae-slider=\"97949\" data-id=\"7d64fa6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d84bcb1 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"4283\" data-id=\"d84bcb1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27248c6 elementor-widget elementor-widget-shortcode\" data-id=\"27248c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"temoignages\" aria-label=\"Customer Testimonials\">\n\n\t\t\t<h2 class=\"section__titre\">Together, we make a difference.<\/h2>\n\t\n\t<div\n\t\tclass=\"temoignages__carousel\" \n\t\tid=\"temoignages-1\"\n\t\tdata-autoplay=\"false\"\n\t\tdata-autoplay-delay=\"6000\"\n\t>\n\n\t\t<div class=\"temoignages__viewport\">\n\t\t\t<ul class=\"temoignages__track\" role=\"list\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"temoignages__slide temoignages__slide--active\"\n\t\t\t\t\t\trole=\"group\"\n\t\t\t\t\t\taria-roledescription=\"diapositive\"\n\t\t\t\t\t\taria-label=\"1 \/ 3\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-top\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-bottom\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__card\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tclass=\"temoignages__avatar\"\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/08\/Chris-Law-150x150.png\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\twidth=\"64\"\n\t\t\t\t\t\t\t\t\t\theight=\"64\"\n\t\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t\t<div class=\"temoignages__content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"temoignages__quote-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"157\" height=\"157\" viewBox=\"0 0 157 157\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M117.815 65.8748C115.068 65.8748 112.385 66.3327 109.834 66.9868C110.423 65.0243 110.946 62.9964 111.928 61.2302C112.647 59.2023 113.825 57.436 115.002 55.7352C115.983 53.8381 117.684 52.5298 118.927 50.8943C120.235 49.3243 122.002 48.2777 123.441 46.9693C124.815 45.5956 126.646 44.876 128.085 43.9602C129.59 43.1098 130.898 42.1285 132.338 41.6706C133.711 41.0818 134.889 40.6239 135.87 40.2314C137.833 39.4464 138.945 38.9231 138.945 38.9231L135.805 26.2323C135.805 26.2323 134.365 26.5593 131.88 27.1481C130.637 27.4752 129.132 27.8023 127.366 28.2602C125.6 28.5873 123.703 29.5031 121.609 30.2881C119.516 31.2039 117.095 31.8581 114.871 33.3627C112.647 34.8018 110.03 35.9793 107.741 37.8764C105.517 39.8389 102.835 41.5398 100.872 44.0256C98.7134 46.3806 96.5546 48.801 94.9192 51.6139C93.0221 54.296 91.7138 57.2398 90.3401 60.1181C89.0971 62.9964 88.1159 66.0056 87.2655 68.8839C85.6955 74.6406 85.0413 80.1356 84.7796 84.8456C84.5834 89.5556 84.7142 93.4806 84.9759 96.2935C85.1067 97.6018 85.2375 98.9102 85.3684 99.826L85.5646 100.938C86.873 117.685 100.676 130.899 117.815 130.899C135.739 130.899 150.262 116.376 150.262 98.4523C150.262 80.5281 135.739 66.0056 117.815 66.0056V65.8748ZM39.5113 65.8748C36.7638 65.8748 34.0817 66.3327 31.5305 66.9868C32.1192 65.0243 32.6425 62.9964 33.6238 61.2302C34.3434 59.2023 35.5209 57.436 36.6984 55.7352C37.6796 53.8381 39.3805 52.5298 40.6234 50.8943C41.9317 49.3243 43.698 48.2777 45.1371 46.9693C46.5109 45.5956 48.3425 44.876 49.7817 43.9602C51.2863 43.1098 52.5946 42.1285 54.0338 41.6706C55.4075 41.0818 56.585 40.6239 57.5663 40.2314C59.5288 39.4464 60.6409 38.9231 60.6409 38.9231L57.5009 26.2323C57.5009 26.2323 56.0617 26.5593 53.5759 27.1481C52.333 27.4752 50.8284 27.8023 49.0621 28.2602C47.2959 28.5873 45.3988 29.5031 43.3055 30.2881C41.2121 31.2039 38.7917 31.8581 36.5676 33.3627C34.3434 34.8018 31.7267 35.9793 29.4371 37.8764C27.213 39.8389 24.5309 41.5398 22.5684 44.0256C20.4096 46.3806 18.2509 48.801 16.6155 51.6139C14.7184 54.296 13.4101 57.2398 12.0363 60.1181C10.7934 62.9964 9.81214 66.0056 8.96172 68.8839C7.39172 74.6406 6.73755 80.1356 6.47588 84.8456C6.27963 89.5556 6.41047 93.4806 6.67214 96.2935C6.80297 97.6018 6.9338 98.9102 7.06463 99.826L7.26089 100.938C8.56922 117.685 22.3721 130.899 39.5113 130.899C57.4355 130.899 71.958 116.376 71.958 98.4523C71.958 80.5281 57.4355 66.0056 39.5113 66.0056V65.8748Z\" fill=\"#EF4650\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text\"><p>SSP Telecom supported BCFSA in the deployment and ongoing optimization of our Talkdesk cloud contact centre solution. Their team demonstrated strong technical expertise, responsiveness, and a clear understanding of our operational requirements. SSP Telecom worked collaboratively with our teams throughout the engagement and provided valuable support in configuring and integrating the solution within our environment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text temoignages__text--mobile\"><p>SSP Telecom supported BCFSA in the deployment and optimization of our Talkdesk cloud contact center solution. Their team demonstrated a high level of technical expertise, responsiveness, and a clear understanding of our operational needs.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__author\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__name\">Chris Law<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__role\">Manager - IT Service Management<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__company\">BC Financial Services Authority<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"temoignages__slide\"\n\t\t\t\t\t\trole=\"group\"\n\t\t\t\t\t\taria-roledescription=\"diapositive\"\n\t\t\t\t\t\taria-label=\"2 \/ 3\"\n\t\t\t\t\t\t aria-hidden=\"true\"\t\t\t\t\t>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-top\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-bottom\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__card\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tclass=\"temoignages__avatar\"\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/08\/Sean-Fang-150x150.png\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\twidth=\"64\"\n\t\t\t\t\t\t\t\t\t\theight=\"64\"\n\t\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t\t<div class=\"temoignages__content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"temoignages__quote-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"157\" height=\"157\" viewBox=\"0 0 157 157\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M117.815 65.8748C115.068 65.8748 112.385 66.3327 109.834 66.9868C110.423 65.0243 110.946 62.9964 111.928 61.2302C112.647 59.2023 113.825 57.436 115.002 55.7352C115.983 53.8381 117.684 52.5298 118.927 50.8943C120.235 49.3243 122.002 48.2777 123.441 46.9693C124.815 45.5956 126.646 44.876 128.085 43.9602C129.59 43.1098 130.898 42.1285 132.338 41.6706C133.711 41.0818 134.889 40.6239 135.87 40.2314C137.833 39.4464 138.945 38.9231 138.945 38.9231L135.805 26.2323C135.805 26.2323 134.365 26.5593 131.88 27.1481C130.637 27.4752 129.132 27.8023 127.366 28.2602C125.6 28.5873 123.703 29.5031 121.609 30.2881C119.516 31.2039 117.095 31.8581 114.871 33.3627C112.647 34.8018 110.03 35.9793 107.741 37.8764C105.517 39.8389 102.835 41.5398 100.872 44.0256C98.7134 46.3806 96.5546 48.801 94.9192 51.6139C93.0221 54.296 91.7138 57.2398 90.3401 60.1181C89.0971 62.9964 88.1159 66.0056 87.2655 68.8839C85.6955 74.6406 85.0413 80.1356 84.7796 84.8456C84.5834 89.5556 84.7142 93.4806 84.9759 96.2935C85.1067 97.6018 85.2375 98.9102 85.3684 99.826L85.5646 100.938C86.873 117.685 100.676 130.899 117.815 130.899C135.739 130.899 150.262 116.376 150.262 98.4523C150.262 80.5281 135.739 66.0056 117.815 66.0056V65.8748ZM39.5113 65.8748C36.7638 65.8748 34.0817 66.3327 31.5305 66.9868C32.1192 65.0243 32.6425 62.9964 33.6238 61.2302C34.3434 59.2023 35.5209 57.436 36.6984 55.7352C37.6796 53.8381 39.3805 52.5298 40.6234 50.8943C41.9317 49.3243 43.698 48.2777 45.1371 46.9693C46.5109 45.5956 48.3425 44.876 49.7817 43.9602C51.2863 43.1098 52.5946 42.1285 54.0338 41.6706C55.4075 41.0818 56.585 40.6239 57.5663 40.2314C59.5288 39.4464 60.6409 38.9231 60.6409 38.9231L57.5009 26.2323C57.5009 26.2323 56.0617 26.5593 53.5759 27.1481C52.333 27.4752 50.8284 27.8023 49.0621 28.2602C47.2959 28.5873 45.3988 29.5031 43.3055 30.2881C41.2121 31.2039 38.7917 31.8581 36.5676 33.3627C34.3434 34.8018 31.7267 35.9793 29.4371 37.8764C27.213 39.8389 24.5309 41.5398 22.5684 44.0256C20.4096 46.3806 18.2509 48.801 16.6155 51.6139C14.7184 54.296 13.4101 57.2398 12.0363 60.1181C10.7934 62.9964 9.81214 66.0056 8.96172 68.8839C7.39172 74.6406 6.73755 80.1356 6.47588 84.8456C6.27963 89.5556 6.41047 93.4806 6.67214 96.2935C6.80297 97.6018 6.9338 98.9102 7.06463 99.826L7.26089 100.938C8.56922 117.685 22.3721 130.899 39.5113 130.899C57.4355 130.899 71.958 116.376 71.958 98.4523C71.958 80.5281 57.4355 66.0056 39.5113 66.0056V65.8748Z\" fill=\"#EF4650\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text\"><p>I had the opportunity to work closely with SSP Telecom on a complex communications implementation project. Throughout the engagement, the SSP team demonstrated strong technical knowledge of the communications solution and a solid understanding of the requirements involved in deploying it within a demanding operational environment.<\/p>\n<p>What stood out to me was their collaborative approach. SSP worked effectively with consultants, engineers, and other project stakeholders to address technical questions, resolve issues, and move the implementation forward. Their knowledge, responsiveness, and willingness to work through challenges made them a valuable partner throughout the project.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text temoignages__text--mobile\"><p>I worked with SSP Telecom on a complex project to implement a communications solution. The SSP team demonstrated strong technical expertise. Their skills, responsiveness, and willingness to overcome challenges made them a valuable partner throughout the project.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__author\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__name\">Sean Fang<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__role\">Associate Partner, Lead Engineer - Operational &amp; Digital Technologies<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__company\">CIMA+<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"temoignages__slide\"\n\t\t\t\t\t\trole=\"group\"\n\t\t\t\t\t\taria-roledescription=\"diapositive\"\n\t\t\t\t\t\taria-label=\"3 \/ 3\"\n\t\t\t\t\t\t aria-hidden=\"true\"\t\t\t\t\t>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-top\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-bottom\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__card\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tclass=\"temoignages__avatar\"\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/08\/richard-moon-1-150x150.png\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\twidth=\"64\"\n\t\t\t\t\t\t\t\t\t\theight=\"64\"\n\t\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t\t<div class=\"temoignages__content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"temoignages__quote-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"157\" height=\"157\" viewBox=\"0 0 157 157\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M117.815 65.8748C115.068 65.8748 112.385 66.3327 109.834 66.9868C110.423 65.0243 110.946 62.9964 111.928 61.2302C112.647 59.2023 113.825 57.436 115.002 55.7352C115.983 53.8381 117.684 52.5298 118.927 50.8943C120.235 49.3243 122.002 48.2777 123.441 46.9693C124.815 45.5956 126.646 44.876 128.085 43.9602C129.59 43.1098 130.898 42.1285 132.338 41.6706C133.711 41.0818 134.889 40.6239 135.87 40.2314C137.833 39.4464 138.945 38.9231 138.945 38.9231L135.805 26.2323C135.805 26.2323 134.365 26.5593 131.88 27.1481C130.637 27.4752 129.132 27.8023 127.366 28.2602C125.6 28.5873 123.703 29.5031 121.609 30.2881C119.516 31.2039 117.095 31.8581 114.871 33.3627C112.647 34.8018 110.03 35.9793 107.741 37.8764C105.517 39.8389 102.835 41.5398 100.872 44.0256C98.7134 46.3806 96.5546 48.801 94.9192 51.6139C93.0221 54.296 91.7138 57.2398 90.3401 60.1181C89.0971 62.9964 88.1159 66.0056 87.2655 68.8839C85.6955 74.6406 85.0413 80.1356 84.7796 84.8456C84.5834 89.5556 84.7142 93.4806 84.9759 96.2935C85.1067 97.6018 85.2375 98.9102 85.3684 99.826L85.5646 100.938C86.873 117.685 100.676 130.899 117.815 130.899C135.739 130.899 150.262 116.376 150.262 98.4523C150.262 80.5281 135.739 66.0056 117.815 66.0056V65.8748ZM39.5113 65.8748C36.7638 65.8748 34.0817 66.3327 31.5305 66.9868C32.1192 65.0243 32.6425 62.9964 33.6238 61.2302C34.3434 59.2023 35.5209 57.436 36.6984 55.7352C37.6796 53.8381 39.3805 52.5298 40.6234 50.8943C41.9317 49.3243 43.698 48.2777 45.1371 46.9693C46.5109 45.5956 48.3425 44.876 49.7817 43.9602C51.2863 43.1098 52.5946 42.1285 54.0338 41.6706C55.4075 41.0818 56.585 40.6239 57.5663 40.2314C59.5288 39.4464 60.6409 38.9231 60.6409 38.9231L57.5009 26.2323C57.5009 26.2323 56.0617 26.5593 53.5759 27.1481C52.333 27.4752 50.8284 27.8023 49.0621 28.2602C47.2959 28.5873 45.3988 29.5031 43.3055 30.2881C41.2121 31.2039 38.7917 31.8581 36.5676 33.3627C34.3434 34.8018 31.7267 35.9793 29.4371 37.8764C27.213 39.8389 24.5309 41.5398 22.5684 44.0256C20.4096 46.3806 18.2509 48.801 16.6155 51.6139C14.7184 54.296 13.4101 57.2398 12.0363 60.1181C10.7934 62.9964 9.81214 66.0056 8.96172 68.8839C7.39172 74.6406 6.73755 80.1356 6.47588 84.8456C6.27963 89.5556 6.41047 93.4806 6.67214 96.2935C6.80297 97.6018 6.9338 98.9102 7.06463 99.826L7.26089 100.938C8.56922 117.685 22.3721 130.899 39.5113 130.899C57.4355 130.899 71.958 116.376 71.958 98.4523C71.958 80.5281 57.4355 66.0056 39.5113 66.0056V65.8748Z\" fill=\"#EF4650\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text\"><p>SSP Telecom supported Air Inuit in the modernization of our contact centre through the implementation of Talkdesk CX Cloud. Their team demonstrated a strong understanding of our operational environment, including the importance of maintaining reliable service for the northern communities we serve.<\/p>\n<p>The solution was configured to support our multilingual operations, seasonal call volumes, overflow requirements, and callback capabilities. SSP Telecom worked closely with our teams throughout the implementation, testing, go-live, and stabilization phases. Their responsiveness and ability to adjust the configuration as our needs evolved contributed to a smooth transition and helped us maintain service continuity throughout the deployment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text temoignages__text--mobile\"><p>SSP Telecom supported Air Inuit in modernizing our contact center through the implementation of Talkdesk CX Cloud. Their team demonstrated an excellent understanding of our operational environment and worked closely with our teams throughout the implementation.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__author\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__name\">Richard Moon<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__role\">Senior Project Manager<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__company\">Air Inuit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\n\t\t\t\t\t<button type=\"button\" class=\"temoignages__nav-btn temoignages__nav-btn--prev\" aria-label=\"Previous testimonial\">\n\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<path d=\"M10 6H2M5.5 2.5L2 6L5.5 9.5\" stroke=\"#0D273C\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\n\n\n\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"temoignages__nav-btn temoignages__nav-btn--next\" aria-label=\"Next testimonial\">\n\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<path d=\"M2 6H10M6.5 9.5L10 6L6.5 2.5\" stroke=\"#0D273C\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\n\n\t\t\t<\/button>\n\n\t\t\t<div class=\"temoignages__dots\" role=\"tablist\" aria-label=\"Choose a testimonial\">\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\tclass=\"temoignages__dot temoignages__dot--active\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-selected=\"true\"\n\t\t\t\t\t\taria-label=\"Go to testimonial 1\"\n\t\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\tclass=\"temoignages__dot\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\taria-label=\"Go to testimonial 2\"\n\t\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\tclass=\"temoignages__dot\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\taria-label=\"Go to testimonial 3\"\n\t\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-aebbe71 e-con-full section section--reverse e-flex e-con e-parent\" data-eae-slider=\"64897\" data-id=\"aebbe71\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c583d6d e-con-full e-flex e-con e-child\" data-eae-slider=\"19730\" data-id=\"c583d6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-87c34e5 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"75\" data-id=\"87c34e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-79ba93f e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"40419\" data-id=\"79ba93f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7221f elementor-widget elementor-widget-image\" data-id=\"2a7221f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Parce-quon-connecte-dabord-les-gens-1024x683.jpg\" class=\"attachment-large size-large wp-image-3240\" alt=\"Business shaking hand with a client in office\" srcset=\"https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Parce-quon-connecte-dabord-les-gens-1024x683.jpg 1024w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Parce-quon-connecte-dabord-les-gens-300x200.jpg 300w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Parce-quon-connecte-dabord-les-gens-768x512.jpg 768w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Parce-quon-connecte-dabord-les-gens-1536x1024.jpg 1536w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Parce-quon-connecte-dabord-les-gens-2048x1365.jpg 2048w, https:\/\/ssp.zani.ca\/wp-content\/uploads\/2026\/09\/CCaaS-Parce-quon-connecte-dabord-les-gens-250x167.jpg 250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6aa5869 e-con-full e-flex e-con e-child\" data-eae-slider=\"34878\" data-id=\"6aa5869\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-af198ce e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"27214\" data-id=\"af198ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99604e3 section__titre elementor-widget elementor-widget-heading\" data-id=\"99604e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Because we connect <span>people first !<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7fb4ec6 e-con-full e-flex e-con e-child\" data-eae-slider=\"22161\" data-id=\"7fb4ec6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf3289 elementor-widget elementor-widget-text-editor\" data-id=\"cbf3289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The contact centre works for your teams, not the other way around.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73aceb9 elementor-widget elementor-widget-text-editor\" data-id=\"73aceb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At SSP Telecom, we believe that technology should support your agents, not replace them. Our approach is designed to give your teams the right tools to respond faster, better understand each customer, and <strong>deliver a more human customer experience<\/strong>, even in the most challenging situations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59bbc5f elementor-widget elementor-widget-text-editor\" data-id=\"59bbc5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With AI support, your agents save time, gain confidence, and have a better understanding of the context. They can focus on what really makes a difference: active listening, sound judgment, and the quality of each interaction.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f730d0 elementor-widget elementor-widget-button\" data-id=\"3f730d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to an expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9afcecc e-con-full section e-flex e-con e-parent\" data-eae-slider=\"91009\" data-id=\"9afcecc\" data-element_type=\"container\" data-e-type=\"container\" id=\"contact\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c82f24c e-con-full e-flex e-con e-child\" data-eae-slider=\"60779\" data-id=\"c82f24c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-92e4ad2 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"63880\" data-id=\"92e4ad2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-13d5364 e-con-full e-flex e-con e-child\" data-eae-slider=\"15773\" data-id=\"13d5364\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-19bf0b1 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"21351\" data-id=\"19bf0b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25bddb1 section__titre elementor-widget elementor-widget-heading\" data-id=\"25bddb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to rethink your <\/br><span>contact centre?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-8591afb e-con-full e-flex e-con e-child\" data-eae-slider=\"91114\" data-id=\"8591afb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-155041f elementor-widget elementor-widget-text-editor\" data-id=\"155041f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Let&#8217;s discuss your challenges and work together to find a solution that fits your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddd7cad elementor-widget elementor-widget-text-editor\" data-id=\"ddd7cad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Let&#8217;s talk!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-43c5dc5 e-con-full e-flex e-con e-child\" data-eae-slider=\"7488\" data-id=\"43c5dc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c274377 e-con-full e-flex e-con e-child\" data-eae-slider=\"98247\" data-id=\"c274377\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-dc34f79 e-con-full e-flex e-con e-child\" data-eae-slider=\"35452\" data-id=\"dc34f79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4628d5 elementor-widget elementor-widget-heading\" data-id=\"d4628d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d3af4 placeholder-visible elementor-widget elementor-widget-shortcode\" data-id=\"c2d3af4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3190-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"3190\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3067#wpcf7-f3190-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3190\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3190-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label>First name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name*\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span> <\/label>\n<\/p>\n<p><label>Last name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name*\" value=\"\" type=\"text\" name=\"nom\" \/><\/span> <\/label>\n<\/p>\n<p><label>Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"telephone\" \/><\/span> <\/label>\n<\/p>\n<p><label>Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"courriel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"courriel\" \/><\/span> <\/label>\n<\/p>\n<p class=\"full\"><label>Message*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message *\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p class=\"button button--hover-white\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-879dc5c e-con-full section e-flex e-con e-parent\" data-eae-slider=\"76098\" data-id=\"879dc5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6ede4cc e-con-full e-flex e-con e-child\" data-eae-slider=\"96916\" data-id=\"6ede4cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-adf93bd e-con-full e-flex e-con e-child\" data-eae-slider=\"35042\" data-id=\"adf93bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c90606f e-flex e-con-boxed e-con e-child\" data-eae-slider=\"91647\" data-id=\"c90606f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ec709 section__titre elementor-widget elementor-widget-heading\" data-id=\"10ec709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked <span>Questions<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed3204 elementor-widget__width-initial faq elementor-invisible elementor-widget elementor-widget-n-accordion\" data-id=\"6ed3204\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1160\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1160\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 1. Why replace a traditional contact centre with a CCaaS solution? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-d8ae245 e-con-full e-flex e-con e-child\" data-eae-slider=\"12171\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" data-id=\"d8ae245\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d5ef92c e-con-full e-flex e-con e-child\" data-eae-slider=\"97072\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" data-id=\"d5ef92c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64a78bd elementor-widget elementor-widget-text-editor\" data-id=\"64a78bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A CCaaS solution helps reduce the complexity associated with on-premises infrastructure, accelerate deployments, simplify updates, and adjust capacity more quickly to meet your needs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-346d298 elementor-widget elementor-widget-text-editor\" data-id=\"346d298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>It also provides greater visibility into operations, more accessible reports, and a more consistent customer experience, regardless of the communication channel used.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1161\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1161\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 2. Which communication channels can be managed in a CCaaS solution? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-ef3b9d6 e-con-full e-flex e-con e-child\" data-eae-slider=\"75157\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" data-id=\"ef3b9d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-adf0e28 e-con-full e-flex e-con e-child\" data-eae-slider=\"5948\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" data-id=\"adf0e28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7290a23 elementor-widget elementor-widget-text-editor\" data-id=\"7290a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Modern CCaaS solutions allow you to centralize multiple communication channels on a single platform: phone calls, emails, chat, text messages, social media, and other digital channels.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-874ecb4 elementor-widget elementor-widget-text-editor\" data-id=\"874ecb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The goal is to provide your agents with a comprehensive view of the customer and to enable a smoother, faster, and more consistent experience with every interaction.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1162\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1162\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 3. Can a CCaaS solution integrate with our existing systems? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-a397d8a e-con-full e-flex e-con e-child\" data-eae-slider=\"92205\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" data-id=\"a397d8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4b00a07 e-con-full e-flex e-con e-child\" data-eae-slider=\"82811\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" data-id=\"4b00a07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd9934 elementor-widget elementor-widget-text-editor\" data-id=\"bbd9934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. A CCaaS platform can be integrated with your existing systems, such as your CRM, phone system, knowledge bases, ticketing tools, or internal applications.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfcddda elementor-widget elementor-widget-text-editor\" data-id=\"bfcddda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SSP Telecom works with you to analyze, integrate, and customize the solution so that it aligns with your processes, systems, and operational needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1163\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1163\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 4. Is our data properly protected? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-a4ab575 e-con-full e-flex e-con e-child\" data-eae-slider=\"40614\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1163\" data-id=\"a4ab575\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-84205c5 e-con-full e-flex e-con e-child\" data-eae-slider=\"75829\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1163\" data-id=\"84205c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5095e19 elementor-widget elementor-widget-text-editor\" data-id=\"5095e19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. The solutions we integrate are built on secure, redundant infrastructure that complies with recognized industry standards, particularly in terms of security, availability, and data protection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a204bf0 elementor-widget elementor-widget-text-editor\" data-id=\"a204bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Depending on the chosen architecture, data can be hosted in Canada to meet the governance, compliance, and data residency requirements applicable to Canadian organizations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f10e96 elementor-widget elementor-widget-text-editor\" data-id=\"3f10e96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SSP Telecom helps you analyze the security, privacy, and compliance requirements specific to your organization.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1164\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1164\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 5. What is SSP Telecom's role in a CCaaS implementation project? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-d51dad6 e-con-full e-flex e-con e-child\" data-eae-slider=\"15396\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1164\" data-id=\"d51dad6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7012397 e-con-full e-flex e-con e-child\" data-eae-slider=\"41894\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1164\" data-id=\"7012397\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c626912 elementor-widget elementor-widget-text-editor\" data-id=\"c626912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SSP Telecom supports you in selecting, integrating, deploying, and optimizing your CCaaS solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90464d3 elementor-widget elementor-widget-text-editor\" data-id=\"90464d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our role goes beyond simply providing a platform. We work with your teams to tailor the solution to your processes, systems, and operational needs, while providing hands-on support before, during, and after deployment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1165\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1165\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 6. How long does it take to implement a CCaaS solution? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-fe865f6 e-con-full e-flex e-con e-child\" data-eae-slider=\"65696\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1165\" data-id=\"fe865f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d4e2f3c e-con-full e-flex e-con e-child\" data-eae-slider=\"31956\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1165\" data-id=\"d4e2f3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9354f93 elementor-widget elementor-widget-text-editor\" data-id=\"9354f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The duration of a CCaaS project varies depending on the size of your contact centre, the number of agents, the channels to be deployed, the required integrations, and the complexity of your current environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b105bfa elementor-widget elementor-widget-text-editor\" data-id=\"b105bfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SSP Telecom takes a phased, structured approach tailored to your specific circumstances in order to minimize disruptions, facilitate adoption by your teams, and ensure a smooth transition to your new platform.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1166\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1166\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 7. Does a CCaaS solution help reduce costs?\u00a0 <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-58666c6 e-con-full e-flex e-con e-child\" data-eae-slider=\"62993\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1166\" data-id=\"58666c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-3750d5f e-con-full e-flex e-con e-child\" data-eae-slider=\"79699\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1166\" data-id=\"3750d5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae5e60 elementor-widget elementor-widget-text-editor\" data-id=\"1ae5e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A CCaaS solution can help reduce certain costs associated with on-premises infrastructure, maintenance, updates, and capacity management.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e19bc78 elementor-widget elementor-widget-text-editor\" data-id=\"e19bc78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Beyond technology-related cost savings, a well-integrated solution can also improve operational efficiency. By giving agents faster access to the right context, tools, and information, it becomes possible to reduce average talk time, after-call work, and certain repetitive manual tasks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5de413 elementor-widget elementor-widget-text-editor\" data-id=\"f5de413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>These gains can then contribute to better workforce management, more accurate resource planning, and a reduction in the costs associated with periods of overstaffing, understaffing, or low productivity.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62da3e9 elementor-widget elementor-widget-text-editor\" data-id=\"62da3e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Savings vary depending on your current environment, interaction volumes, internal processes, and business objectives. SSP Telecom works with you to analyze costs, benefits, and priorities in order to recommend a realistic approach tailored to your organization.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Modernize your customer experience, one interaction at a time. Transform your contact centre with AI, while keeping the human touch at the heart of every interaction. Explore the platform What is a CCaaS solution? A CCaaS (Contact Centre as a Service) solution centralizes all your customer interactions (phone, email, chat, text messages, and social media) [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3067","page","type-page","status-publish","hentry"],"acf":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"Sylvain Guimond","author_link":"https:\/\/ssp.zani.ca\/en\/author\/sylguizani\/"},"rttpg_comment":0,"rttpg_category":" <a href=\"https:\/\/ssp.zani.ca\/en\/?taxonomy=translation_priority&#038;term=optional\" rel=\"tag\">Optional<\/a>","rttpg_excerpt":"Modernize your customer experience, one interaction at a time. Transform your contact centre with AI, while keeping the human touch at the heart of every interaction. Explore the platform What is a CCaaS solution? A CCaaS (Contact Centre as a Service) solution centralizes all your customer interactions (phone, email, chat, text messages, and social media)&hellip;","_links":{"self":[{"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/pages\/3067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/comments?post=3067"}],"version-history":[{"count":67,"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/pages\/3067\/revisions"}],"predecessor-version":[{"id":3272,"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/pages\/3067\/revisions\/3272"}],"wp:attachment":[{"href":"https:\/\/ssp.zani.ca\/en\/wp-json\/wp\/v2\/media?parent=3067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}